FAQ

• Ensures systems remain fully functional and compliant with regulations (e.g., DCD).
• Reduces risk of system failure during emergencies.
• Helps avoid costly breakdowns and penalties.

• Preventive maintenance (fire alarms, sprinklers, suppression systems, emergency lighting)
• Corrective maintenance for breakdowns or faults
• False alarm troubleshooting and rectification
• Inspection and testing reports as required by authorities

It depends on the contract:

• Some AMCs include parts and replacements
• Others cover labor only, with parts billed separately

Typically:

• Quarterly or monthly preventive inspections
• Additional visits as required for emergencies or system faults

Yes. AMCs can cover:

• Fire alarm & detection systems
• Sprinklers, wet & dry risers, fire pumps
• Suppression systems (FM200, NOVEC, CO2, etc.)
• Emergency lighting, PAVA systems, and kitchen hood systems

While not legally mandatory for all buildings, DCD and insurance providers often require AMCs to ensure fire protection systems are operational and compliant.

Most AMCs include 24×7 emergency support, so the service provider will respond promptly to restore functionality.

AMCs are usually 12 months, renewable annually based on client satisfaction and system requirements.

Yes. AMCs ensure that maintenance records, inspections, and testing reports are up-to-date, which helps satisfy DCD audits and inspections

DCD (Dubai Civil Defence) approval ensures that all fire protection systems comply with local regulations, safety standards, and international codes (e.g., NFPA, BS/EN). Approval is mandatory for all new installations, modifications, and major maintenance works.

Approval is required for all life safety and fire protection systems, including:

• Fire alarm and detection systems
• Sprinklers, wet/dry risers, and fire pumps
• Fire suppression systems (FM200, NOVEC, CO2, Inergen, Foam, etc.)
• Emergency lighting and evacuation systems
• Kitchen hood suppression systems

Non-compliance may result in:

• Work stoppage until issues are corrected
• Fines or penalties
• Requirement for resubmission and reinspection

Only DCD-approved contractors can design, supply, install, and maintain systems. Using unapproved contractors can lead to legal issues, rejected inspections, and unsafe installations.

Yes. New installations, upgrades, retrofits, or major repairs require DCD review and approval to ensure continued compliance with fire safety regulations.

DCD requires annual preventive maintenance reports for all fire protection systems. Additional inspections may be requested after incidents, system modifications, or complaints.

Hassantuk is Dubai Civil Defence’s central monitoring system that connects fire alarm panels in buildings to the Civil Defence control room. It allows real-time monitoring of fire alarms and emergency events.

All high-rise buildings, commercial complexes, and certain public buildings in Dubai are required to have a Hassantuk-connected fire alarm system, as per Civil Defence regulations.

The fire alarm panel in the building is connected to the Hassantuk system via dedicated communication lines or approved network protocols, ensuring real-time alerts are sent to Civil Defence.

Yes. Existing buildings can be retrofitted with Hassantuk-compatible fire alarm panels and communication modules, subject to Civil Defence approval.

Only DCD-approved contractors can install, configure, and commission Hassantuk-compatible systems. Unauthorized installation may result in rejection or penalties.

• Provides real-time monitoring to Civil Defence
• Ensures faster emergency response
• Reduces the risk of undetected fire incidents

• Typical documents include:

  • Fire alarm panel datasheets and drawings
  • Connection request letter to Civil Defence
  • Building permit / DEWA clearance
  • Test and commissioning reports